Do these tools have a warranty?
These are budget tools, built to a price. There's no lifetime warranty and no dealer network behind them. Past 30 days, a tool that fails is one you replace, not a claim you file. At $11 to $200, that's the trade.
If it arrives dead, damaged, wrong, or missing parts, that's on us. Email support@bulkleytools.com with your order number and a few photos. We replace it or refund it, and you don't pay return shipping.
If you don't want it, you have 30 days from the day it arrives. Send it back unused, in the original packaging, with everything that came in the box. You cover return shipping. No restocking fee.
We don't take back tools that were used, modified, or broken through misuse. If you're not sure which case yours is, email us before you ship.
How do I return an order?
Email support@bulkleytools.com with your order number and the reason. Wait for our reply before you ship. A box that shows up with no email behind it is a box we can't match to an order.
If the problem was ours (dead on arrival, damaged in shipping, wrong item, missing parts), we send a prepaid label. If you changed your mind, you pay return shipping.
Once the item arrives and we check it, the refund goes back to your original payment method within 10 to 14 business days. Your bank may take a few more days to post it.
For an exchange, send the original back and place a new order. That's faster than waiting on us to swap it. Full details are in the refund policy.
Can I change or cancel my order?
Yes, if it hasn't shipped. Email support@bulkleytools.com with your order number and what you want changed. Orders ship in 1 to 3 business days, so the sooner the better.
If it already shipped, it's a return. Same 30 days, same no restocking fee. You cover the return shipping.
Spotted a typo in your address? Email us before it ships and we'll fix it. If a package comes back to us because the address was wrong, we reship it once at no charge.
How do I track my order?
You get a tracking number by email the moment your order ships. Click the carrier link in that email. That's the tracking page, and it works whether or not you kept the order confirmation.
If 3 business days pass with no ship email, or tracking hasn't moved in a week, email support@bulkleytools.com with your order number.
When will my order ship?
Orders process in 1 to 3 business days, Monday through Friday. We don't ship on weekends or US holidays, and it can run a day or two longer around Thanksgiving and Christmas. You get a tracking email the moment it leaves the warehouse.
How long does delivery take?
Depends on where you are. After processing:
-
Southern California and Las Vegas: 1 to 2 business days
-
Rest of the West Coast, Arizona, Nevada, Utah: 2 to 4 business days
-
Everywhere else in the lower 48: 4 to 7 business days
Shipping is free on every order. No minimum, no membership, no code. The price on the page is the price at checkout, plus sales tax where the law requires it.
What if my order never shows up?
If tracking says delivered and there's no box, check with neighbors and the carrier first. Most of these turn up within a day.
If it hasn't arrived 10 business days after the ship email [decision], or tracking has gone dead, email support@bulkleytools.com with your order number. We replace it or refund it. You don't pay for a package the carrier lost.
Do you ship outside the US?
No. We ship to the lower 48 states only. No Alaska, Hawaii, Puerto Rico, or APO/FPO addresses yet.
Where do you ship from?
Warehouses in the United States, most of them in Southern California. Nothing ships from overseas. That's why it takes days, not the three weeks you'd wait on AliExpress.
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, and Google Pay.
How do I contact you?
Email support@bulkleytools.com. Include your order number if it's about an order.